Our Commitment to You
At Tech Daddy, we stand by the quality and value of every product we offer. Ensuring you receive premium products and service is at the core of our mission. To bolster this commitment, all our products come standard with a 1-Year Return to Base Warranty. Furthermore, several of our partnered brands offer extended manufacturer warranties, giving you added security in your investment.
Warranty Coverage Explained
Our warranty is designed to protect you against defects directly attributable to the manufacturing process.
What’s Covered: Defects that arise because of the way the product was made.
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Example: If the RAM you purchase from us fails within its warranty period under normal usage conditions, this would be covered.
What’s Not Covered: Damage due to misuse, neglect, or normal wear and tear.
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Example: If a USB port on a motherboard is forcibly damaged due to an incorrect insertion, this won't be covered.
Remote Assistance & Manufacturer Support:
We understand the inconvenience of returning products, so before you do, reach out to us:
Remote Diagnosis: Our team will attempt to diagnose and potentially resolve the issue remotely.
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Example: Software or driver conflicts causing a peripheral device not to function properly.
Manufacturer Support: In some situations, the product manufacturer may provide more specialised assistance. They often have dedicated teams for their products.
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Example: Firmware updates for SSDs,, which might improve performance or resolve known issues.
Product Return and Assessment Process
If a return is required, here’s our step-by-step process:
For Purchases Made In-Store:
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Return the product, ideally in its original packaging, to Tech Daddy
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Provide proof of purchase, like a receipt or invoice.
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Our in-store technicians will guide you through the initial diagnostic process.
For Online or Delivered Purchases:
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Contact our customer service team with your order number.
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We will send you a return form to fill out and instructions on how to send the product back.
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We cover the return shipping costs for warranty-covered issues.
Bulky Items: For large items, like Gaming Chairs, we may discuss alternative return methods to ease the process.
Post-Return Process: Once received, the product will undergo a thorough assessment at our specialised repair centre. We will then repair, replace, or offer a credit based on the findings. We may need to refer your product through to the manufacturer or supplier for further assessment
Handling of Refurbished Goods
Products may be replaced with a refurbished equivalent or repaired using refurbished parts.
All refurbished goods adhere to our quality standards and come with a warranty.
Manufacturer Direct Solutions
For a potentially faster resolution, engage directly with the product's manufacturer.
While this can be efficient, we're always here to support and assist with your warranty requirements if you'd rather deal with us.
Items with Physical Damage
Products showing signs of physical damage are not typically covered under warranty.
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Example: Cracked laptop screens with signs consistent of being dropped or knocked.
They may require external assessment, and repair costs might be applicable.
Situations with No Fault Found
If a product is returned and no issue is detected, a service charge may apply to cover our logistics and assessment costs.
Before returning, please confirm with us or the manufacturer that a clear fault exists.
Data Loss
While we will do everything we can to minimize any impact to personal data, in some cases, this is unavoidable. Please ensure you have necessary back ups of your data before returning your product.
What is your Returns Policy?
Our Returns Commitment
At Tech Daddy, your satisfaction remains our top priority. We understand that sometimes, the products you buy might not be exactly what you need. That's why we have instituted a 30-day Change of Mind Returns Policy.
Change of Mind Returns
Under Australian Consumer Law, businesses are not obligated to accept returns based purely on a change of mind. We recognise that sometimes needs or circumstances change post-purchase. As a result, under specific conditions, we might be able to accept your item as a 'Change of Mind' return. Please understand that such returns are not guaranteed and are always subject to our approval. If you're uncertain or have queries regarding this, our Support Team is always here to assist.
For returns based on a change of mind, products must be unopened and in their original, FACTORY SEALED condition. Products that have been opened or tampered with won't qualify unless you receive incorrect or misleading information about the product from our staff or website.
Exclusions from Returns
Certain items are excluded from our returns policy:
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Quoted project-specific products.
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Enterprise-grade equipment.
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Customised PCs.
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Items on sale or open box deals.
Furthermore, in our drive against resellers and speculative purchases, we reserve the right to decline 'Change of Mind' returns for bulk purchases (over three units).
Initiating a Return
If you wish to initiate a return:
For In-store Purchases: Visit Tech Daddy location within 30 days of the purchase.
For Online Purchases: Contact our dedicated Support Team within 30 days of receiving the product.
Once we have processed your return, you can opt for store credit or a refund on the product's purchase price (excluding any initial delivery & handling charges).
Resolving Issues with New Products
For items that are Dead on Arrival (DOA), damaged during transit, faulty, or delivered incorrectly, contact our Customer Service team immediately.
Please provide:
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Full name, best contact number, address, email address.
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Tax Invoice or Order Number.
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Relevant tracking and/or serial numbers.
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Reason for return.
Once received, we will issue a Return Authority (RA) number and assess the product. Repairs or manufacturer referrals may be made depending on the specific issue.
If an incorrect product is sent, our team will provide a cost-free return and correct delivery service.
Merchantable Quality & Accuracy
We abide strictly by the Australian Consumer Law. If a product doesn’t match the description, isn’t of acceptable quality, or isn’t fit for its intended purpose, please contact our Customer Service team. We are committed to addressing these concerns promptly.
For swift resolution, providing your full details, Tax Invoice or Order Number, and reason for return is critical.
Upon receipt of the returned product and your complete information, a Return Authority (RA) Number will be issued. Our team will then oversee testing, repairs, replacements, or refunds where applicable.
We value your feedback and always strive for transparency, fostering trust, and providing reliable information.
For any further questions or concerns, please contact our Support Team.
What’s the status of my RA, Return or Warranty?
Unfortunately, sometimes things go wrong and you need to get your item sent off under warranty. Our team will do everything we can to minimise any inconvenience however we are unable to always provide an on-the-spot solution and do need to speak with suppliers or manufacturers.
As a result, it can take 3-4 weeks for us to resolve any warranty faults. This is only an estimate and your individual experience may differ. This time can also increase during peak periods.
Generally, once we receive an item, we will attempt to test and replicate the fault internally to get a quicker response for you. In some cases, we may be able to resolve it ourselves.
If the issue is more technical, we may need to engage the supplier or manufacturer (or in some cases, both) to work to resolve the issue for you. In these instances, the below outlines the general time frames for each stage. These time frames do not take into account weekends or public holidays.
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We will contact the supplier/manufacturer and request an RA Number. This is done digitally and we wait for their response. This can take 2-5 days to occur.
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Once we have a response from the supplier/manufacturer, we will then coordinate the return with our delivery partner. This is usually done within 1 day.
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Our Delivery Partner collects the item from us and takes it to the destination. This can take 2-5 days.
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Once received, our supplier/manufacturer then reviews the product. The time it takes varies however on average, we expect this can take 10-14 days to resolve.
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After testing/repairing the product, the supplier/manufacturer can do any of the following; Repair or replace the item, provide us with a 'credit' so we can issue a refund, or advise 'no fault found'. In some cases, they may advise us that the item had physical damage and are unable to offer a solution. If out of warranty, they may also provide a quote to have the item repaired.
For instances where an item is coming back to us, these will be returned to us via our delivery partner and can take 2-5 days
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When a credit is provided, we are usually able to process you a refund immediately. It can then take 2-5 days to appear in your account. Alternatively, this can be applied to a different item.
In the event we do not have a favorable response from the supplier, we may try to speak to the manufacturer (or vice versa) for a better outcome. This can extend the time frames mentioned above.
We will endeavor to provide you with updates along the way but please know that at times we may not have any further updates. Should you need to follow up on a warranty issue, please contact us and provide your RA Number or Order Number.